Management Academy 2015
24 Feb 2015
24 Feb 2015
The Levy Restaurants UK Management Academy saw attendees inspired with rich content, knowledge and expertise from speakers representing Levy Restaurants businesses in the USA and UK.
Over four days, delegates participated in interactive learning encompassing ‘Nice People’ to ‘Guest First’ sessions. This included a blind tasting and cake making, quizzes and games, personality profiling and a guest demographic group brainstorm, developed to refine management’s understanding of Levy Restaurants UK's audiences. This was further augmented by talks from guest speakers from Levy Restaurants US, ALVA and VC Consulting. A high-performance coaching session used actors for role-play; the session highlighted the importance of office diplomacy and providing effective leadership.
Research conducted by Levy Restaurants UK has found that as a result of investing in nice people, overall customer satisfaction has increased by 13.4%.
The Academy was designed to underpin the company's wider premise to deliver high-quality food and great atmospheres that ensure each guest receives a legendary experience and returns again.
Delegates were from a broad range of experience, from heads of department and operations directors to chefs and sales people. Sessions took place at Levy Restaurants UK sites in order to illustrate the broad reach of customers, from Chelsea Football Club and the KIA Oval, to Somerset House and Twickenham.
Two sumptuous dinners were held during the event, an informal, family-style meal and drinks reception at Marco Grill Steakhouse at Chelsea Football Club and a seven-course food and wine tasting menu at the Kia Oval. Both menus were designed around Levy Restaurants UK’s innovative and high-quality cuisine, with each menu developed to showcase the versatility of the organisation’s expert catering team.
Bernard Donoghue, director of the Association of Leading Visitor Attractions (ALVA), who opened one of the Academy streams, says: “Levy Restaurants UK has strong partnerships across the UK’s most iconic venues, from museums and galleries to heritage sites and arenas. Each provides the backdrop and setting for creating some of our happiest memories: first dates, engagements, weddings, civil partnerships and family days out. Investing in nice, motivated and skilled people is at the heart of these special experiences.”
David Goddard, learning and development business partner at Levy Restaurants UK concludes: “We have concluded another excellent Levy management academy and are delighted that we could bring in our partners from the States to highlight how we work together to deliver unrivalled customer service in some of the world’s famous arenas, museums and stadia.”