National Railway Museum

Prestigious dinners, canape or Champagne receptions and luxury afternoon tea

  • Coffee Shop
    Coffee Shop
  • Conferences and Events
    Conferences and Events
  • Restaurants
    Restaurants
  • pop-ups
    pop-ups

How long have we worked together?:

Since 1992

Visitors:

National Railway Museum delivers three catering outlets for more than 700,000 visitors 

Quick Facts:

The joint initiative between the National Railway Museum and Levy UK is responsible for driving large (500+) prestigious dinners for corporate and private evening hire, canape or Champagne receptions, as well as serving luxury afternoon tea during museum opening hours.

Client Objectives:

Part of the Science Museum Group, the National Railway Museum’s aim is to become more self-sufficient. By delivering bespoke catering concepts at the Countess of York, Dining Car Café and Mallard Café, we’ve created innovative restaurants experiencing culinary excellence reminiscent of luxury European train travel.

In addition to the Dining Car Café and Mallard Café the Levy UK team created a bespoke innovative restaurant, The Countess of York, where guests are nostalgically transported back in time, experiencing the opulence and culinary excellence reminiscent of luxury European train travel. The restaurant features Edwardian furnishings, bespoke branded china and waiting staff are dressed in vintage steward’s uniforms.

Results:

The innovative restaurant design and afternoon tea concept has delivered 12.7% increase in average spend per customer and 43% increase in penetration.

The National Railway Museum’s three restaurants achieved bronze from the Soil Association’s Food for Life Catering Mark. Recognised for their commitment to ethical, sustainable and fresh food; the award guarantees that visitors are eating meals which are freshly prepared, healthy and sustainable. 

In April 2017 the Countess of York won the prestigious Afternoon Tea of the Year award at the Visit England Awards for Excellence, celebrating the best in English tourism. The Countess of York is also nominated for Menu of the Year at the Sports and Leisure Catering awards as well as the Minster FM Listener Choice Awards. 

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