levy chef training team

Beyond The Plate

How we go above and beyond to create legendary guest experiences 

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When it comes to hospitality, there’s always something we can do to improve your guests’ experience. Levy Restaurants UK combines inspiration with robust research. We ask our customers for detailed feedback and use market-leading insight techniques to understand market trends and consumer behaviours.


We use this information to enhance the guest experience in our venues. This might be as simple as adding a gluten-free option to your menu as standard, or creating a whole new range of dishes to suit a particular event.


The ‘guest first’ ethos is one of the founding principles of our success, and is a philosophy that runs throughout everything we do. Its success was reflected at the UK Customer Experience Awards 2013, where Levy Restaurants UK was awarded gold in the ‘Best Hospitality, Leisure, Retail and Tourism’ category, beating stiff opposition for our ‘Home from Home’ away fan concept at Chelsea Football Club.


We use strong retail and consumer insight to inform our ‘guest first’ philosophy.


We ensure we stay up-to-date with the latest research, as well as commissioning our own insight.


We use a market-leading feedback platform to help us listen to our customers daily.


If you’d like to find our more about our research and innovation panels, just ask!